Scratchpad:Avoid conflict

This page documents an official policy on Scratchpad. It has wide acceptance among editors and is considered a standard that everyone should follow. Except for minor edits, please make use of the discussion page to propose changes to this policy.

To avoid conflict, a variety of methods exist for helping to positively resolve disputes, before using formal processes or third-party intervention. Disputes or grievances should always be reacted to in the first instance by approaching — in good faith — the editor(s) concerned and explaining what you find objectionable and why you think so. This can be done on the talk page of the article, or on the editor’s user page.

Follow the normal protocol

When you find a passage in an article that is biased or inaccurate, improve it if you can instead of just deleting it. For example, if a non-parody, non-spoof article contains factual inaccuracies, correct them. If you do not know how to fix a problem, post a note on the talk page asking for help.

To help other editors understand the reasoning behind your edits, always explain your changes in the edit summary. If an edit is too complex to explain fully in the edit summary, or if the change is potentially contentious, add a section to the talk page that explains your rationale. Be prepared to justify your changes to other editors on the talk page.

Discuss with the other party

Further information: wikipedia:Wikipedia:Negotiation

Stay in the top three sections of this pyramid.

Talking to other parties is not a formality; it’s imperative to the smooth running of any community. Not having a discussion, or discussing poorly, will make people less sympathetic to your position and will prevent you from effectively using later stages in dispute resolution. Sustained discussion between the parties, even if not immediately (or even remotely) successful, shows that you are trying to reach a consensus. Also consider negotiating a truce or compromise.

This is important if you intend to solicit outside opinions because it allows others to consider the issue fairly without the confusion of constant ongoing edits.

Talk page discussion as prerequisite: Before seeking a third opinion in an attempt to resolve a dispute, substantial talk page discussion is a prerequisite. Requests made without substantial talk page discussion will ordinarily be declined. Actual talk page discussion is needed, and discussion in edit summaries will not satisfy those requirements. Requests for third-party comment generally require that at least an effort be made to discuss the matter in question before making the request. Mediation does not directly require prior discussion, but does so indirectly by requiring proof of prior efforts at resolving the dispute.

A guide to applying WikiLove towards another.

Focus on content

Focus on article content, not on editor conduct. Scratchpad is built upon the principle of collaboration, and assuming that the efforts of others are in good faith is important to our community. Bringing up conduct often leads to painful digressions and misunderstandings.

It can be difficult to focus on content if other editors appear to be uncivil or stubborn. Stay cool! It is never to your benefit to respond in kind, which will only serve to derail the discussion. When it becomes too difficult or exhausting to maintain a civil discussion based on content, you should seriously consider going to an Administrator for appropriate dispute resolution.

Disengage

Most situations are not urgent. Give both yourself and the other party some time. Often it helps to just take a deep breath and sleep on it. Don’t worry! Because there are no deadlines, you can always fix the problem later.

Take a long-term view. You will probably be able to return and carry on editing an article when the previous problems no longer exist and the editor you were in dispute with might themselves move on. The disputed article will continue to evolve, other editors may become interested and they will have different perspectives if the issue comes up again.

This is particularly helpful when you’re in a dispute with new users as it gives them a chance to familiarize themselves with Scratchpad’s policy and culture. Focus your contributions on another article where you can make constructive progress.

See also

This page uses content from Wikipedia. The original article was at Wikipedia:Discussion. The list of authors can be seen in the page history. As with Scratchpad, the text of Wikipedia is available under the Creative Commons Licence.