Quality Management Strategy

1	Introduction
Quality Management is a continuous process applied throughout the life of a programme and embraces many different aspects, including: The areas where quality management will be focused as far as all City2012 programme streams are concerned will be: Each of these will be presented in the context of the City2012 programme streams in the following sections.
 * The quality of the programme’s leadership and management processes, including the information needed to make decisions and the reliability of the information provided;
 * The quality of its deliverables, and their ‘fitness for purpose’
 * The quality of its assessment and measurement activities
 * Configuration Management and change control of programme documentation, such as Blueprint, Business Case, Programme Plan etc. to ensure programme status is up to date and accurate;
 * Quality Assurance and review of outputs from the projects to ensure they are ‘fit for purpose’, meet stakeholder requirements and enable the organisation to realise the required benefits and achieve the capability described in the Vision Statement.
 * Programme Governance Arrangements, including:
 * Roles and responsibilities of the Programme Management Team
 * Adherence to organisational and industry standards
 * Consultation and engagement of stakeholders
 * Appropriate design and implementation of good practices in Programme Management and delivery