User:Dalinian

In my professional career in IT Support at a London university in the UK, I have supported PCs, Macs and Unix workstations. As a personal technology consumer, I have been a loyal and satisfied Apple customer for the last 15 years, during which time I have wholeheartedly endorsed and recommended Mac computers and Newton PDAs – on which recommendation many friends, acquaintances and organisations have bought their own Mac(s) and/or Newton(s).

In Mar 05 I spent UKP1,949.00 on my fifth Mac computer: a PowerBook G4 17inch 1.67Ghz notebook with 1GB of RAM. Since my prior experience with Apple products had been that they are completely reliable and do not break down, I didn’t feel that an AppleCare Protection Plan was necessary. In Feb 07, a manufacturing defect in the the TFT LCD display began to show up: first there was one one-pixel-wide yellow vertical line, spanning the full depth of the display from top to bottom, then another one in magenta, then a third in cyan – and so on till today, when there are 26 one-pixel-wide vertical lines and counting.

In researching this issue on the net, I’ve discovered some unpleasant and unpalatable truths about how Apple deals with defective product issues. Nevertheless, I’m optimistic that with goodwill on all sides, we can achieve a mutually acceptable solution to this issue, by actively taking steps to encourage Apple to follow the fine example set by Dell and instigate an appropriate global Display Repair Extension Program.